You can return your order within 14 days after delivery for any reason.
The product must be returned unused. We recommend to treat the product the same as you would in a store. Especially wearing the shoes outside the house creates a compensation obligation. The original shoebox and all delivered pieces (packing paper, shoe protectors) need to be returned completely and undamaged. The shoebox has to be protected by outer packing.
The customer is responsible for shipping costs and insurance for all returns and exchanges.
If you return an order, always keep your tracking number and receipts so you have a proof of shipment.
Please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. You also have to add a copy of the invoice to the outside of the package inside a transparent envelope.
The address for returns which is stated on the model form of withdrawal is also stated below: